According to Robert L. Montgomery, author of Listening Made Easy, the ten most common characteristics of a good listener are:
- Looks at me while I'm speaking.
- Questions me to clarify what I'm saying.
- Shows concern by asking questions about my feelings.
- Repeats some things I say.
- Doesn't rush me.
- Is poised and emotionally controlled.
- Responds with a nod of the head, a smile, or a frown.
- Pays close attention.
- Doesn't interrupt me.
- Keeps on the subject until I've finished my thoughts.
Which signs of a good listener do you demonstrate well? Which need improvement?
